For Service, Sales and
Marketing Professionals

Our five-week course equips service and sales
teams for optimal customer engagement.

How It Works:

  • Access: Students receive a Yammer login
    to download course materials and resources.

  • Moderation: The course administrator moderates each week's goals and assignments.

    Teams: For teams and workgroups, Ovation provides an orientation session for team leads and group managers.

  • Student Progress: As students complete each week's assignments, digital badges are awarded to certify successful completion.Team leads and managers can access the system and monitor student activity and progress.
  • Next Session:
    April 23 - May 26, 2017

    Customer Care Interrupted:
    The Ecosystem
  • Account Managers and Coordinators
  • Customer Care Specialists
  • Call Center Teams
  • Client Service Groups
  • Concierge Specialists
  • Conference Managers
  • Event Specialists
  • Meeting Planners
  • Receptionists
  • Social Media Managers and Specialists
  • Sales Professionals
  • Sales and Marketing Managers

Social Customer Care

Course Administrator

Grace Reilly
(Contact Us)




            News and Events


         April 23 - May 26, 2017.
         Online Course: GoServe

  • Contact the Team
  • Review a Course Module
  • Register For the Course

           March 17, 2017

  • .GoServe - The Fiser customer support team partners with Ovation for new hire performance systems.

Request a Course Segment:

Review GoServe and discuss goals with our Course Administrator. (Use the form at the top of the page to contact the course administrator.)


Lindsay Morton Cooke - Systems Manager
Grace Reilly - GoServe Administrator

Ryan Hoskins - Project Coordinator


The Team

















Latest News


































Copyright 2016.  Ovation Systems

Course graduates represent a wide spectrum of industries. Participants work independently or in teams, with scheduling flexibility and content customization.



Previous Graduates