Customer Care Roadmap

 

Engagement + Loyalty  + Sales

  • Revise Service Paths and Customer Journeys

The Customer Experience

  • Create Tools and
    Resources to Improve
    Skills and Knowledge

     
  • Establish Styles For
    Customer Communication
    and Interaction

     

Team Performance

Service Standards

  • Improve Social Engagement Systems

Social Customer Care

  • Create an Effective
    Social Editorial Schedule

     
  • Add New Social Platforms
    or Improve Existing Systems

     

Content

Social Media

  • Monitor and Automate
    Customer Engagement

     

Path 3 - Mobile

  • Develop Mobile Apps
    For Customer Care

     

Automated Systems

  • Implement Wireless
    Beacons for Customer
    Interaction

     

Mobile

Proximity Devices

  • Improve Current Service Programs
  • Train and Equip Staff
  • Link Service and Sales Objectives
     

How We Plug In:

  • Develop Effective Social Media Programs
  • Create Relevant Content
  • Measure and Assess Customer Engagement
     

How We Plug In:

  • Automate Customer Engagement Systems
  • Develop Mobile Applications
  • Implement Proximity Devices
     

How We Plug In:

Copyright 2016.  Ovation Systems

Ovation Systems

3102 Maple Avenue

Suite 400

Dallas, Texas 75201

(214) 501-0457

Site Map

Manager - Business Systems

Lindsay Morton Cooke
(Contact Us)
 

 

 

Path 2 - Social

Path 1 - Performance