GoServe Online: Five Week Course

  • A five week, independent study course.
  • Participants log into Yammer for materials, forums and related activities.
  • Digital badges are earned for weekly programs.

GoServe 2D: Two Day In-House Workshop

  • A two day workshop incorporating segments from the online course. Workshop structure is designed for specific business groups or work environments.

    Case Study: A call center uses GoServe 2D to revitalize service policies and procedures.

    (Request the study)

GoServe1D: One-Day In-House Workshop

  • A one day, customized session that follows specific goals and objectives from the online course. Design, structure and topical content are created in pre-planning sessions.

    GoServe courses and workshops include a
    pre-planning process to structure content,
    objectives and related outcomes.







  • Account Managers and Coordinators
  • Customer Care Specialists
  • Call Center Teams
  • Client Service Groups
  • Concierge Specialists
  • Conference Managers
  • Event Specialists
  • Meeting Planners
  • Receptionists
  • Social Media Managers and Specialists
  • Sales Professionals
  • Sales and Marketing Managers

           November 14, 2017

  • .GoServe - The 2018 online course begins February 5, 2018. Sign up below. or contact Grace Reilly for planning and information.

Lindsay Morton Cooke - Director, Business Systems
Grace Reilly - Business Systems Specialist

Ryan Hoskins - Project Coordinator



The Team

















Copyright 2017.  Ovation Systems

Customer Care Training
For Marketing, Sales and
Service Professionals


GoServe equips professionals with social networking, content, and mobile engagement skills.


Participants work independently or in a team structure, and weekly segments include topical materials, checkpoints, case studies and associated tools. It includes industry-specific resources for optimal customer engagement.


Digital badges are awarded for segment completion, and the program includes facilitation guides.



GoServe Graduates



















Program Components


















Bring Service Back.