Lindsay Morton Cooke - Senior Director, Business Systems
Grace Reilly - Systems Manager

Nick Rosen - Systems Manager
Wes Avery - Systems Coordinator

Gena Townsend - Project Manager


GoServe Team

















Copyright 2019.  Ovation Systems

Performance Training
For Marketing, Sales and
Service Professionals



GoServe equips professionals with social networking, content, and mobile engagement skills.


Participants work independently or in a team structure, and weekly segments include topical materials, checkpoints, case studies and associated tools. It includes industry-specific resources for optimal customer engagement.


Digital badges are awarded for segment completion, and the program includes facilitation guides.


Program tracts are designed for flexibility and customization. They provide an excellent resource for staff onboarding or continuing education.


The GoServe process begins with pre-session planning to establish goals, checkpoints and outcomes. We determine what you except from the program, your business and learning environment, and the resources that help you meet objectives.





Program Components


















Bring Service Back.

"If you make customers unhappy in the physical
 world, they might each tell six friends. If you

 make them unhappy on the internet, they can

 each tell 6,000 friends."

                                            - Jeff Bezos


           June 3, 2019

  • .GoServe - Summer Session
     July 8, - August 9, 2019


Online Course


A five week, independent study course.

  • Participants log into Yammer for materials, forums and related activities. Digital badges
    are earned for weekly programs.


In-house events including segments from the online course. Structured content is designed for specific businesses or work environments.

  • GoServe courses and workshops include a pre-planning process to structure content, objectives and related outcomes.



GoServe subscribers have anytime access to program materials and resources.

  • Ongoing collaboration with GoServe administrators.
  • Includes participation in online forums and networking events.
  • Provides monthly checkpoints and customized workshops.