ovation learning

GoServe Online: Five Week Course

A five week, independent study course.
Participants log into Yammer for materials, forums and related activities.
Digital badges are earned for weekly programs.

GoServe 2D: Two Day In-House Workshop

A two day workshop incorporating segments from the online course. Workshop structure is designed for specific business groups or work environments.

Case Study: A call center uses GoServe 2D to revitalize service policies and procedures.

GoServe1D: One-Day In-House Workshop

A one day, customized session that follows specific goals and objectives from the online course. Design, structure and topical content are created in pre-planning sessions.

GoServe courses and workshops include a
pre-planning process to structure content,
objectives and related outcomes.

Account Managers and Coordinators
Customer Care Specialists
Call Center Teams
Client Service Groups
Concierge Specialists
Conference Managers
Event Specialists
Meeting Planners
Receptionists
Social Media Managers and Specialists
Sales Professionals
Sales and Marketing Managers

October 2, 2017

.GoServe - The Fall online course begins October 9, 2017. Sign up below. or contact Grace Reilly for planning and information.

Lindsay Morton Cooke - Director, Business Systems
Grace Reilly - Business Systems Specialist
Ryan Hoskins - Project Coordinator

The Team

Site Map

Customer Care Training
For Marketing, Sales and
Service Professionals

GoServe equips professionals with social networking, content, and mobile engagement skills.

Participants work independently or in a team structure, and weekly segments include topical materials, checkpoints, case studies and associated tools. It includes industry-specific resources for optimal customer engagement.

Digital badges are awarded for segment completion, and the program includes facilitation guides.

GoServe Graduates