GoServe Online: Five Week Course

  • A five week, independent study course.
  • Participants log into Yammer for materials, forums and related activities.
  • Digital badges are earned for weekly programs.
     

GoServe 2D: Two Day In-House Workshop

  • A two day workshop incorporating segments from the online course. Workshop structure is designed for specific business groups or work environments.

    Case Study: A call center uses GoServe 2D to revitalize service policies and procedures.

     

GoServe1D: One-Day In-House Workshop

  • A one day, customized session that follows specific goals and objectives from the online course. Design, structure and topical content are created in pre-planning sessions.

    GoServe courses and workshops include a
    pre-planning process to structure content,
    objectives and related outcomes.

     

 

 

 

 

 

  • Account Managers and Coordinators
  • Customer Care Specialists
  • Call Center Teams
  • Client Service Groups
  • Concierge Specialists
  • Conference Managers
  • Event Specialists
  • Meeting Planners
  • Receptionists
  • Social Media Managers and Specialists
  • Sales Professionals
  • Sales and Marketing Managers

           October 2, 2017

  • .GoServe - The Fall online course begins October 9, 2017. Sign up below. or contact Grace Reilly for planning and information.

Lindsay Morton Cooke - Director, Business Systems
Grace Reilly - Business Systems Specialist

Ryan Hoskins - Project Coordinator

 


 

The Team
 

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Copyright 2017.  Ovation Systems

Customer Care Training
For Marketing, Sales and
Service Professionals

 

GoServe equips professionals with social networking, content, and mobile engagement skills.

 

Participants work independently or in a team structure, and weekly segments include topical materials, checkpoints, case studies and associated tools. It includes industry-specific resources for optimal customer engagement.

 

Digital badges are awarded for segment completion, and the program includes facilitation guides.

 

 

GoServe Graduates
 

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Talent

Social

Program Components
 

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GoServe